IBM Support & Hardware Maintenance Services

EMC Support & Hardware Maintenance Options

Brand: IBM AS400 iSeries
Product Code: sms-emc-Maintenance
<p><span style="font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif; font-size: 14px;">SMS is one of the largest and most respected independent EMC hardware maintenance and support providers in the world. With a cost-efficient EMC support model designed for mission-critical post-warranty maintenance, we are able to provide substantial savings of 50+ percent on most EMC product families including Symmetrix</span><span style="font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif; font-size: 14px;">&nbsp;(including DMX), VNX</span><span style="font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif; font-size: 14px;">, CLARiiON</span><span style="font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif; font-size: 14px;">, Celerra&reg; and Connectrix</span><span style="font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif; font-size: 14px;">. By extending the useful life of EMC hardware well beyond the End-of-Life declaration, we help businesses reduce the total cost of ownership and generate a greater return from their IT investments. Listening closely to our clients&#39; needs in order to provide a proactive and consultative EMC support service, we provide expert guidance over the course of an IT asset&#39;s lifecycle, helping to create new efficiencies in IT operations and simplifying the responsibilities of IT managers. Well known by Gartner and IDC, and having a long list of EMC hardware support references, SMS offers more than a simple break/fix service.&nbsp;</span></p> <p>&nbsp;</p> <div class="feature--twocol__col" style="display: inline-block; width: 1176.203125px; margin-right: 117.609375px; vertical-align: top; color: rgb(84, 84, 84); font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif; font-size: 14px;"> <h5 class="feature__header" style="font-size: 14px; line-height: 22px; margin: 0px 0px 22px; color: rgb(199, 64, 45);"><strong>EMC Support Service benefits:</strong></h5> <ul style="margin: 0px 0px 0px 15px; padding-right: 0px; padding-left: 0px;"> <li style="list-style-type: square;">Expert Field Engineering Team supported globally by 60+ specialists in the SMS Central Engineering Group</li> <li style="list-style-type: square;">Proactive support maximizes EMC systems uptime</li> <li style="list-style-type: square;">Enhanced service contract, service incident and IT asset management via SMS&#39; proprietary, cloud-based SaaS application,&nbsp;<a href="http://www.sysmaint.com/service-delivery/singlepoint.aspx" style="background-color: transparent; color: rgb(0, 62, 126); text-decoration: none; background-position: initial initial; background-repeat: initial initial;" title="Learn about singlePoint">singlePoint<span style="font-size: 11px; line-height: 0; position: relative; vertical-align: baseline; top: -0.5em;">&reg;</span></a></li> <li style="list-style-type: square;">Expert guidance throughout IT asset lifecycles</li> </ul> </div> <p>&nbsp;</p> <div class="feature--twocol__col" style="display: inline-block; width: 1176.203125px; margin-right: 117.609375px; vertical-align: top; color: rgb(84, 84, 84); font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif; font-size: 14px;"> <h5 class="feature__header" style="font-size: 14px; line-height: 22px; margin: 0px 0px 22px; color: rgb(199, 64, 45);"><strong>Service value:</strong></h5> <ul style="margin: 0px 0px 0px 15px; padding-right: 0px; padding-left: 0px;"> <li style="list-style-type: square;">Competitively priced EMC support</li> <li style="list-style-type: square;">Increased control of capital equipment expenses and a greater ROI from IT asset lifecycle extensions well beyond the OEM&#39;s End-of-Life (EoL)/End-of-Service-Life (EoSL) declaration</li> <li style="list-style-type: square;">Tailored SLAs that allow optimization of response and repair requirements for each IT asset</li> </ul> </div> <h5 class="feature__header" style="font-size: 14px; line-height: 22px; margin: 0px 0px 22px; color: rgb(199, 64, 45); font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif;">&nbsp;</h5> <h5 class="feature__header" style="font-size: 14px; line-height: 22px; margin: 0px 0px 22px; color: rgb(199, 64, 45); font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif;"><strong>EMC Hardware Maintenance and Support highlights:</strong></h5> <ul style="margin: 0px 0px 0px 15px; padding-right: 0px; padding-left: 0px; color: rgb(84, 84, 84); font-family: Helvetica, Arial, Verdana, 'DejaVu Sans', sans-serif; font-size: 14px;"> <li style="list-style-type: square;">Average savings of over 50% compared to EMC</li> <li style="list-style-type: square;">Global service availability</li> <li style="list-style-type: square;">90+ SMS-owned and operated service centers worldwide</li> <li style="list-style-type: square;">Vast global network of trusted affiliates</li> <li style="list-style-type: square;">600+ highly trained, full-time Field Engineers located worldwide</li> <li style="list-style-type: square;">Level 3 &amp; 4 global technical support via 60+ member Central Engineering Group</li> <li style="list-style-type: square;">Telephone software support for: <ul style="margin: 0px 0px 0px 15px; padding-right: 0px; padding-left: 0px;"> <li style="list-style-type: disc;">Navisphere</li> <li style="list-style-type: disc;">Unisphere</li> <li style="list-style-type: disc;">Celerra Manager</li> <li style="list-style-type: disc;">Powerpath</li> </ul> </li> <li style="list-style-type: square;">Comprehensive service assurance process</li> <li style="list-style-type: square;">Tailored, asset-level SLAs</li> <li style="list-style-type: square;">Numerous methods for initiating a service request</li> <li style="list-style-type: square;">Callback from Field Engineer within 30 minutes of service initiation</li> <li style="list-style-type: square;">2-hour average response time</li> <li style="list-style-type: square;">4-hour average MTTR</li> <li style="list-style-type: square;">Field engineers arrive on-site with tested parts in&ndash;hand</li> <li style="list-style-type: square;">Documented escalation procedures</li> <li style="list-style-type: square;">Microcode/firmware recommendations</li> <li style="list-style-type: square;">Carefully designed parts sparing system for each EMC platform</li> <li style="list-style-type: square;">Strategic stocking locations for parts and complete systems</li> <li style="list-style-type: square;">Secure data erasure options available</li> <li style="list-style-type: square;">Numerous professional services available including: <ul style="margin: 0px 0px 0px 15px; padding-right: 0px; padding-left: 0px;"> <li style="list-style-type: disc;">Data migrations</li> <li style="list-style-type: disc;">LUN creation</li> <li style="list-style-type: disc;">Storage administration functions</li> <li style="list-style-type: disc;">Configuration changes</li> <li style="list-style-type: disc;">And more</li> </ul> </li> </ul> <p>&nbsp;</p> <p>&nbsp;</p>